FAQs
GENERAL FAQS
1. Are your products vegan/plant based
Yes, our products are vegan
2. Are your products tested on animals?
No, botanic Hair Care is a cruelty free brand.
3. Who should use our products?
Everyone. Our products are not gender-specific
4. My hair has been color treated, can I use your products?
Yes you can, our products are safe for color treated hair.
5. I have locs, can I use your products?
Of course you can.
6. Do you use synthetic fragrances?
No, our fragrances are 100% vegan and are formulated using natural ingredients and essential oils.
7. Is Botanic Hair Care a clean brand?
Yes, our fragrances are 100% vegan and are formulated using natural ingredients and essential oils.
8. How are my goods packaged?
Using 100% recyclable bottles and external packaging
SHIPPING QUESTIONS
1. How long will it take to receive my package?
We have a standard 48-72 hour processing time before your goods are shipped. This processing time is subject to change due to sales and holiday. Please allow 3-5 working days to receive your item(s) after shipment.
2. Do you ship internationally?
At this time we do not ship outside the US.
3. Can I cancel my order?
If you need to cancel your order, please email us at info@botanichaircare.com. If your items have not been shipped, we can cancel your order and process a refund
4. I received the wrong items, what should I do?
Please email us at info@botanichaircare.com with a picture of the wrong items and we would be happy to re-send the items to you at no cost. We will also be providing a shipping label for the wrong items to be returned to us.
RETURNS AND EXCHANGES
1. What is your return policy?
Botanic Hair Care aims for 100% customer satisfaction. We have a 30-day return policy should you need to return your items.
2. What is your refund policy?
To start the refund process please email us at info@botanichaircare.com and a return address will be sent to you. We are not responsible for any shipping costs. We will issue a full refund once we receive the returned items.
3. I never received my items/they were lost in transit, what should I do?
The shipping company is responsible for any lost/stolen items once they have been shipped. We will be happy to provide their information so you that can file a claim.
4. When will I receive my refund
You'll be refunded as soon as your item arrives at our warehouse. We expect that to take around 7 days from the time it leaves your house. Please contact your bank to know when the funds will reflect in your bank account