Frequently Asked Questions
General FAQS
1. Are your products vegan/plant based
Yes, our products are vegan
2. Are your products tested on animals?
No, botanic Hair Care is a cruelty free brand.
3. Who should use our products?
Everyone. Our products are not gender-specific
4. My hair has been color treated, can I use your products?
Yes you can, our products are safe for color treated hair.
5. I have locs, can I use your products?
Of course you can.
6. Do you use synthetic fragrances?
No, our fragrances are 100% vegan and are formulated using natural ingredients and essential oils.
7. Is Botanic Hair Care a clean brand?
Yes, our fragrances are 100% vegan and are formulated using natural ingredients and essential oils.
8. How are my goods packaged?
Using 100% recyclable bottles and external packaging
SHIPPING QUESTIONS
1. How long will it take to receive my package?
We have a standard 48-72 hour processing time before your goods are shipped. This processing time is subject to change due to sales and holiday. Please allow 3-5 working days to receive your item(s) after shipment.
2. Do you ship internationally?
At this time we do not ship outside the US.
3. Can I cancel my order?
If you need to cancel your order, please email us at info@botanichaircare.com. If your items have not been shipped, we can cancel your order and process a refund
4. I received the wrong items, what should I do?
Please email us at info@botanichaircare.com with a picture of the wrong items and we would be happy to re-send the items to you at no cost. We will also be providing a shipping label for the wrong items to be returned to us.
5. I received damaged items, what should I do?
Please email us at info@botanichaircare.com with a picture of the damaged items and we would be happy to re-send the items to you at no cost
RETURNS AND EXCHANGES
1. What is your return policy?
Botanic Hair Care aims for 100% customer satisfaction. We have a 30-day return policy should you need to return your items.
2. What is your refund policy?
To start the refund process please email us at info@botanichaircare.com and a return address will be sent to you. We are not responsible for any shipping costs. We will issue a full refund once we receive the returned items.
3. I never received my items/they were lost in transit, what should I do?
The shipping company is responsible for any lost/stolen items once they have been shipped. We will be happy to provide their information so you that can file a claim.
4. When will I receive my refund
You'll be refunded as soon as your item arrives at our warehouse. We expect that to take around 7 days from the time it leaves your house. Please contact your bank to know when the funds will reflect in your bank account
Didn't find what you were looking for? Feel free to contact us at any time!